Discover
Low adoption stemmed from manual workflows, limited visibility, and a system not built to scale.
Define
The project shifted from a cosmetic refresh to tackling adoption head-on. We aligned on an MVP that prioritized employee reminders, manager dashboards, and streamlined admin uploads — addressing the most critical pain points while creating a foundation for scalability and future enhancements.
Develop
Prototypes revealed the real challenge wasn’t just tracking, but finding — leading to richer metadata and dashboards built for discoverability.
Deliver
The solution was brought to life with careful handoff, QA, and localization — ensuring it worked seamlessly across devices, regions, and roles.
See how this project drove real result
From concept to measurable impact.
learnings and next steps
How did this project shape the way I work today?
By digging deeper through research and testing, I learned how critical it is to validate assumptions, reframe challenges, and focus on solving the right problem. It also reinforced the value of prototyping early to rebuild customer trust and keep the team aligned on meaningful outcomes.
What’s the long-term vision beyond the MVP?
The MVP addressed immediate pain points, but the next steps focused on building for scale. That meant enriching metadata to make trainings more searchable, improving system performance for larger volumes, and expanding integrations with existing LMS tools. Continued user testing and iteration would ensure adoption stayed strong while setting the foundation for long-term growth.
Role
Lead product designer
Impact
Increased training completion speed by 50%